# Support team contact

**URL:** <https://support.prodi.gy/t/support-team-contact/5230>\
**Category:** Uncategorized\
**Tags:** meta, solved\
**Created:** [January 24, 2022, 3:54pm UTC](https://support.prodi.gy/t/support-team-contact/5230 "2022-01-24T15:54:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![drodri13](https://avatars.discourse-cdn.com/v4/letter/d/b4bc9f/32.png) [@drodri13](https://support.prodi.gy/u/drodri13)\
**Post date:** [January 24, 2022, 3:54pm UTC](https://support.prodi.gy/t/support-team-contact/5230/1 "2022-01-24T15:54:42Z")

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Hi all,

I need direct contact with the support team because I have bought a License agreement and I didn't receive an email with the keys and instructions. I receive all emails from prodigy except that one. I don't think it's a spam issue.

Regards,  
Daniel

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**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\
**Post date:** [January 24, 2022, 4:36pm UTC](https://support.prodi.gy/t/support-team-contact/5230/2 "2022-01-24T16:36:23Z")

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Hi! You can email us at contact@explosion.ai – just include the email address used and a rough time and we can track down your order and resend the email 🙂