# Recieved Confirmation but no product
**URL:** https://support.prodi.gy/t/recieved-confirmation-but-no-product/7487
**Category:** Uncategorized
**Tags:** usage
**Created:** [January 27, 2025, 2:35pm UTC](https://support.prodi.gy/t/recieved-confirmation-but-no-product/7487 "2025-01-27T14:35:13Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@m.elstrom](https://support.prodi.gy/u/m.elstrom)
#### Post date: [January 27, 2025, 2:35pm UTC](https://support.prodi.gy/t/recieved-confirmation-but-no-product/7487/1 "2025-01-27T14:35:14Z")
Hey, so I am currently a student who applied for the academic lisence, i received a mail congratulating me from [noreply@sendowl.com](mailto:noreply@sendowl.com) but no other mail containing the licence.
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### Author:  [@magdaaniol](https://support.prodi.gy/u/magdaaniol)
#### Post date: [January 27, 2025, 3:31pm UTC](https://support.prodi.gy/t/recieved-confirmation-but-no-product/7487/2 "2025-01-27T15:31:18Z")
Welcome to the forum @m.elstrom! 👋
Sorry to hear there's been some issues with sendowl. I have just emailed you your license key to the email provided during the registration.