# Prodigy checkout **URL:** \ **Category:** Getting Started\ **Tags:** solved\ **Created:** [April 9, 2023, 6:29am UTC](https://support.prodi.gy/t/prodigy-checkout/6483 "2023-04-09T06:29:19Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Mohammad](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@Mohammad](https://support.prodi.gy/u/Mohammad)\ **Post date:** [April 9, 2023, 6:29am UTC](https://support.prodi.gy/t/prodigy-checkout/6483/1 "2023-04-09T06:29:19Z")
Hello, Today I have paid prodigy Personal from my card the money has been taken but license not downloaded . ---
**Author:** ![Mohammad](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@Mohammad](https://support.prodi.gy/u/Mohammad)\ **Post date:** [April 9, 2023, 6:44am UTC](https://support.prodi.gy/t/prodigy-checkout/6483/2 "2023-04-09T06:44:27Z")
Hello My name Mohammad Ismail, I purchased today for personal license and the money has been taken from the card but license not received and no invoice sent to my email. ---
**Author:** ![ryanwesslen](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ryanwesslen/32/2969_2.png) [@ryanwesslen](https://support.prodi.gy/u/ryanwesslen)\ **Post date:** [April 10, 2023, 11:31am UTC](https://support.prodi.gy/t/prodigy-checkout/6483/3 "2023-04-10T11:31:48Z")
hi @Mohammad! I'm sorry you're having issues. I can see your license and it looks like emails were sent to the same email address you have on your profile. Perhaps the emails went into the spam filter? I just resent the emails as well as sent you a personal email so you can confirm whether you received the details. ---
**Author:** ![Mohammad](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@Mohammad](https://support.prodi.gy/u/Mohammad)\ **Post date:** [April 10, 2023, 11:34am UTC](https://support.prodi.gy/t/prodigy-checkout/6483/4 "2023-04-10T11:34:38Z")
Received thank you so much.