# Oops, something went wrong :( UI not working, support needed

**URL:** <https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991>\
**Category:** Uncategorized\
**Tags:** front-end\
**Created:** [November 23, 2021, 10:51am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991 "2021-11-23T10:51:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![aisha\_harbi](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@aisha\_harbi](https://support.prodi.gy/u/aisha_harbi)\
**Post date:** [November 23, 2021, 10:51am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991/1 "2021-11-23T10:51:36Z")

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The server is running ok from, the command line but when I open the browser I see the phrase "Oops, something went wrong :(" It was working okay an hour ago though. Idk what went wrong

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**Author:** ![ljvmiranda921](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ljvmiranda921/32/3197_2.png) [@ljvmiranda921](https://support.prodi.gy/u/ljvmiranda921)\
**Post date:** [November 23, 2021, 11:45am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991/2 "2021-11-23T11:45:41Z")

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Hi @aisha_harbi , to better debug this, might need to see the logs again. Similar to the previous thread, can you do something like:

```python
PRODIGY_LOGGING=verbose prodigy ...

```

Whenever we encounter a problem related to the browser, getting that information would be really helpful.

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**Author:** ![aisha\_harbi](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@aisha\_harbi](https://support.prodi.gy/u/aisha_harbi)\
**Post date:** [November 23, 2021, 11:48am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991/3 "2021-11-23T11:48:34Z")

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Nothing out of the ordinary, it is running fine on the terminal, but once I open the browser the UI gives me an error message  
These are the logs:

```python
11:48:07: INIT: Setting all logging levels to 10
11:48:07: CLI: limiting user sessions to list: user1, user2, user3, user4, user5, user6, user7, user8

============================ ✨ Available recipes ============================

dep.teach, dep.correct

compare, mark, match, print-dataset, print-stream, review, spacy-config, train,
train-curve, data-to-spacy, stats, drop, db-in, db-out, db-merge, progress

ner.teach, ner.manual, ner.correct, ner.make-gold, ner.silver-to-gold,
ner.eval-ab

textcat.teach, textcat.manual, textcat.correct

pos.teach, pos.correct, pos.make-gold

sent.teach, sent.correct

terms.teach, terms.to-patterns

image.manual

rel.manual

coref.manual

audio.manual, audio.transcribe

spans.manual, spans.correct

```

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**Author:** ![aisha\_harbi](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@aisha\_harbi](https://support.prodi.gy/u/aisha_harbi)\
**Post date:** [November 23, 2021, 11:49am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991/4 "2021-11-23T11:49:35Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/prodigy/original/2X/b/b3bc16d0c0a1271cfb623016bc7b0d6f3a1843b0.png)

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**Author:** ![aisha\_harbi](https://avatars.discourse-cdn.com/v4/letter/a/6a8cbe/32.png) [@aisha\_harbi](https://support.prodi.gy/u/aisha_harbi)\
**Post date:** [November 23, 2021, 11:50am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991/5 "2021-11-23T11:50:48Z")

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I even restarted the server thinking it was a problem from my side, but nothing changed

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<div class="post-metadata">

**Author:** ![ljvmiranda921](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ljvmiranda921/32/3197_2.png) [@ljvmiranda921](https://support.prodi.gy/u/ljvmiranda921)\
**Post date:** [November 25, 2021, 6:57am UTC](https://support.prodi.gy/t/oops-something-went-wrong-ui-not-working-support-needed/4991/6 "2021-11-25T06:57:48Z")

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Usually, when you have this error, it means that the server isn't running and the error itself will still show up in the terminal. My hunch is that it is a network connection (i.e., the frontend is cached on your end but the server isn't connected).

A few things you can check would be:

- Ensure that connection in your database is correct
- If you're using a custom recipe, ensure that it's working well
- Try running the same command in a local PC first, and check if it's working to isolate the problem