# I keep getting "oops! something went wrong" when i try to run it after installation. Help? **URL:** \ **Category:** Uncategorized\ **Tags:** front-end\ **Created:** [May 3, 2019, 12:15pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477 "2019-05-03T12:15:52Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![hannahgilb](https://avatars.discourse-cdn.com/v4/letter/h/5fc32e/32.png) [@hannahgilb](https://support.prodi.gy/u/hannahgilb)\ **Post date:** [May 3, 2019, 12:15pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/1 "2019-05-03T12:15:52Z")
I installed prodigy and it appears on my package when i run pip list, and i followed the instructions on [https://prodi.gy/docs/workflow-first-steps](https://prodi.gy/docs/workflow-first-steps). I then ran the anaconda prompt: -m prodigy dataset new\_dataset -m prodigy ner.teach new\_dataset en\_core\_web\_sm news\_headlines.jsonl with sample data but the interface keeps showing me this error message, Oops! Something went wrong! Anyone know what the problem could be?? Thanks in advance!! ---
**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\ **Post date:** [May 3, 2019, 2:45pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/2 "2019-05-03T14:45:16Z")
Hi! The message in the app is usually shown when Prodigy itself raises an error and stops the server. If you go back to your terminal, it should show you the error message and more details on what’s wrong – the last few lines are usually the relevant ones. ---
**Author:** ![hannahgilb](https://avatars.discourse-cdn.com/v4/letter/h/5fc32e/32.png) [@hannahgilb](https://support.prodi.gy/u/hannahgilb)\ **Post date:** [May 3, 2019, 2:49pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/3 "2019-05-03T14:49:00Z")
Hi Ines! Thanks for getting back to me. The problem is that we don’t actually have an error message in the terminal, everything functions well in the terminal and it gives us this message: " ? Starting the web server at [http://localhost:8080](http://localhost:8080) … Open the app in your browser and start annotating!" but when we open the address in the browser we get a page that says “Oops! There was a problem.” So I’m not really sure where exactly the problem is if everything appears to be functioning normally in the terminal. Thoughts? Thanks so much! ---
**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\ **Post date:** [May 3, 2019, 2:53pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/4 "2019-05-03T14:53:40Z")
Thanks for the update! Could you open the browser’s developer tools and check if there’s an error message in the console? Also, you’re not using a secure cloud environment and Internet Explorer by any chance, are you? If so, see this thread for details and a solution – this is a known issue with how IE is configured in secure environments. [https://support.prodi.gy/t/rendering-problem-in-secure-azure-environment-with-ie/1411/5](https://support.prodi.gy/t/rendering-problem-in-secure-azure-environment-with-ie/1411/5) ---
**Author:** ![hannahgilb](https://avatars.discourse-cdn.com/v4/letter/h/5fc32e/32.png) [@hannahgilb](https://support.prodi.gy/u/hannahgilb)\ **Post date:** [May 3, 2019, 3:11pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/5 "2019-05-03T15:11:23Z")
I am using mozila. I see a lot of message in mybrowser’s developer tools TypeError: document.documentElement is null include.preload.js:316:7 Error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data [bundle.js:1:124331](http://localhost:8080/bundle.js) Das Skript von “[http://localhost:8080/bundle.js](http://localhost:8080/bundle.js)” wurde geladen, obwohl sein MIME-Typ (“text/plain”) kein für JavaScript gültiger MIME-Typ ist.[Weitere Informationen] [localhost:8080](http://localhost:8080/) Error: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data ---
**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\ **Post date:** [May 3, 2019, 3:52pm UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/6 "2019-05-03T15:52:04Z")
This is very strange – I’ve never seen this problem before 🤔 Could you share the exact details of the browser (version etc.) and operating system? You can use [mybrowser.fyi](https://mybrowser.fyi/) to look this all up automatically. Also, which version of Prodigy are you using? ---
**Author:** ![ryantstone](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ryantstone/32/1047_2.png) [@ryantstone](https://support.prodi.gy/u/ryantstone)\ **Post date:** [January 1, 2020, 10:43am UTC](https://support.prodi.gy/t/i-keep-getting-oops-something-went-wrong-when-i-try-to-run-it-after-installation-help/1477/7 "2020-01-01T10:43:04Z")
If anyone comes looking for the answer to this, I ran into the same error and it had to do with the model itself. I had attempted to remove/replace the NER pipe and export the model to a new one and something must have gone sideways with the process.