# Getting my license **URL:** \ **Category:** Getting Started\ **Tags:** meta, solved\ **Created:** [May 8, 2021, 11:13pm UTC](https://support.prodi.gy/t/getting-my-license/4212 "2021-05-08T23:13:46Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![d\_d](https://avatars.discourse-cdn.com/v4/letter/d/34f0e0/32.png) [@d\_d](https://support.prodi.gy/u/d_d)\ **Post date:** [May 8, 2021, 11:13pm UTC](https://support.prodi.gy/t/getting-my-license/4212/1 "2021-05-08T23:13:47Z")
I just bought a license but closed the screen where it shows me the license number and link to the whl files. I didn't receive an email with any details and the website doesn't seem to have any way to get it directly. How can I get it? Thanks in advance ---
**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\ **Post date:** [May 9, 2021, 12:10am UTC](https://support.prodi.gy/t/getting-my-license/4212/2 "2021-05-09T00:10:56Z")
Hi! When you order Prodigy, you should receive an email with the order details and download link. Have you double-checked your spam, maybe it accidentally ended up in there? If you can't find it, just send us an email to contact@explosion.ai and include the email address you used for the order, so we can re-send the order email 🙂 ---
**Author:** ![d\_d](https://avatars.discourse-cdn.com/v4/letter/d/34f0e0/32.png) [@d\_d](https://support.prodi.gy/u/d_d)\ **Post date:** [May 9, 2021, 12:28am UTC](https://support.prodi.gy/t/getting-my-license/4212/3 "2021-05-09T00:28:22Z")
Thanks - user error! It went to my work email so I guess I entered it wrong. Having other issues (module spacy.gold not found) but trying to figure out the issue. Seems like a version mismatch somewhere! ---
**Author:** ![d\_d](https://avatars.discourse-cdn.com/v4/letter/d/34f0e0/32.png) [@d\_d](https://support.prodi.gy/u/d_d)\ **Post date:** [May 9, 2021, 12:35am UTC](https://support.prodi.gy/t/getting-my-license/4212/4 "2021-05-09T00:35:23Z")
Solved. I installed spacy v 3 by accident but the version of prodigy I have needs v 2 I think, so downgraded