# error installing prodigy

**URL:** <https://support.prodi.gy/t/error-installing-prodigy/4907>\
**Category:** Getting Started\
**Tags:** install, solved\
**Created:** [November 8, 2021, 8:04am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907 "2021-11-08T08:04:38Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Zim1-finest](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/zim1-finest/32/2533_2.png) [@Zim1-finest](https://support.prodi.gy/u/Zim1-finest)\
**Post date:** [November 8, 2021, 8:04am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/1 "2021-11-08T08:04:38Z")

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Hello I received my licence key for prodigy three days ago  
I set up a new environemt and follwed the setup steps. Still I get the two errors below:

> **Could not find a version that satifies the requirement prodigy (from versions: none)**  
> **No matching distribution found for prodigy**

NB: My key is correct.

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**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\
**Post date:** [November 8, 2021, 8:12am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/2 "2021-11-08T08:12:12Z")

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Hi! Could you send us an email to contact@explosion.ai with the full command you ran, including the license key? Then we can double-check if there's a problem with the key.

In the meantime, you can always download the wheel files via your personal download link and install Prodigy from the wheel. See here for details: [https://prodi.gy/docs/install#wheel](https://prodi.gy/docs/install#wheel)

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**Author:** ![Zim1-finest](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/zim1-finest/32/2533_2.png) [@Zim1-finest](https://support.prodi.gy/u/Zim1-finest)\
**Post date:** [November 8, 2021, 8:57am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/3 "2021-11-08T08:57:53Z")

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Email sent.

I get the exact same error messages even when installing from wheels.

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<div class="post-metadata">

**Author:** ![ines](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/ines/32/3_2.png) [@ines](https://support.prodi.gy/u/ines)\
**Post date:** [November 8, 2021, 9:45am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/4 "2021-11-08T09:45:44Z")

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Ah, that's interesting. In that case, maybe you're trying to install it on a platform/Python version that we don't provide wheels for? Which operating system / platform and Python version are you using?

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**Author:** ![Zim1-finest](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/zim1-finest/32/2533_2.png) [@Zim1-finest](https://support.prodi.gy/u/Zim1-finest)\
**Post date:** [November 8, 2021, 10:11am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/5 "2021-11-08T10:11:26Z")

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I am using Anaconda virtual environment with python version 3.10.0

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**Author:** ![adriane](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@adriane](https://support.prodi.gy/u/adriane)\
**Post date:** [November 8, 2021, 10:41am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/6 "2021-11-08T10:41:01Z")

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Ah, prodigy doesn't have python 3.10 wheels yet. Please use python 3.9 instead for right now.

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<div class="post-metadata">

**Author:** ![Zim1-finest](https://sea2.discourse-cdn.com/flex020/user_avatar/support.prodi.gy/zim1-finest/32/2533_2.png) [@Zim1-finest](https://support.prodi.gy/u/Zim1-finest)\
**Post date:** [November 8, 2021, 10:47am UTC](https://support.prodi.gy/t/error-installing-prodigy/4907/7 "2021-11-08T10:47:16Z")

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Oh great,

I installed python 3.9 and it works like a charm. I made the installation from wheels.

Thanks a lot